Privacy Policy

The purchase of any goods or services offered by TourSylvania constitutes a contractual arrangement between you and TourSylvania, and represents your acceptance of the Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking/buying. You are advised to send us an e-mail in case that something is not clear for you, prior to booking/buying any good or service.

By submitting Personal Information to us or our website, you agree that we may collect, use and disclose such personal information in accordance with this Privacy Policy and as permitted or required by law.
If you do not agree with these terms, do not provide any personal information to us. If you choose to refuse or withdraw your consent, we may not be able to provide you with services normally offered by us.
We do not sell or market products to minors (any person under 18). Minors are not eligible to purchase services via our website . We do not knowingly collect personal information from any minor, and will not deliberately use such information. If you are under 18, you may use the website only with the involvement of a parent or guardian.
If you provide personal information regarding any third party, including parties traveling or vacationing with you, you must obtain consent prior to your disclosure of this information. By providing personal information of any third party, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to allow our collection of personal information as set forth in this Privacy Policy.

Personal Information We Collect

We only collect personal information that you voluntarily provide to us, or that is incidental to your use of our services. The information we learn helps us personalize and continually improve your experience with us, and assists us in providing for your needs. Here are the types of information we gather:
• Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future needs for you, improving our website and communicating with you. Such information may include service and purchase information, user and billing information, when you call or write to our Customer Service and other volunteered information.
• Automatic Information: we receive and store certain types of information whenever you interact with us.
• E-mail Communications: We may retain copies of our e-mail correspondence, or if you have received and opened correspondence. We also compare our customer lists in an effort to avoid duplicative marketing.
• Incidental Information: We may collect information incidental to your visit of the website or purchase of products or services. Such information may include when you have visited the website.

How We Use Personal Information

We use your personal information for the purposes of responding to and processing your requests for our products and services:
• To record your preferences or to communicate with you about your plans;
• To process and track your transactions and to send information to affiliated travel agents and agencies via our systems and software regarding our products and services and other information and materials that may be of interest to you;
• To issue invoices, administer accounts, and collect and process product and services payments;
• To provide tips or guidance on how to use our website, inform you of new features on our website or provide other information that may be of interest to users;
• To personalize the service we provide to you, tailor your experience at our website to your interests and make more appropriate the recommendations;
• To send you e-mails, e-newsletters, personalized offers via direct messaging or other communications about our services, if you have subscribed to receive this information or you have not advised us that you do not wish to receive such communications;
• To manage our website, diagnose technical problems, improve content and allocate the resources of our systems so that your experience with our website is as efficient as possible;
• To process and track your transactions and to send you information about our products and services and other information and materials that may be of interest to you;
• To develop, enhance, market, sell or provide our products or services;
• To audit compliance with our policies and contractual obligations;
• As permitted by, and to comply with, any legal or regulatory requirements or provisions; or for any other purpose to which you consent.

We do, at times, request User ID, or national identification numbers to book the tours.

To Whom We Disclose Personal Information

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We will only share your personal information with our authorized service providers that perform services or functions on our behalf, as required by law, or as described below.
From time to time, we may disclose personal information as follows:
• To organizations that provide services for or on behalf of us. Examples include fulfilling orders, delivering packages and brochures, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. These parties have access to the personal information needed to perform their functions.
• We may collaborate with other companies via software and systems to offer additional products and services, and may share personal information to marketers of products and services which you have authorized. This Privacy Policy does not cover the use of your personal information by these other companies. We encourage you to read a company's privacy policy before requesting any of its products or services.
• To protect our website and our rights under our Travel Terms and Conditions; to protect ourselves against liability or prevent fraudulent activity; or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain.
• Where the information is public.

How We Retain Personal Information

If you are a user of our website, we will retain your personal information in our database record in accordance with our records management policy and applicable laws. This record consists of address and contact information, marketing preferences, a travel preferences section, reservation and booking information and a messaging section for communications between you and us.
While this information may be periodically purged, the retention period may extend beyond the end of your relationship with us. We may also need to retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.
Your personal information will be stored in secured locations and on servers controlled by us, located either at our offices or at the offices of service providers.

Changes to the Privacy Policy

By providing you with this Privacy Policy Statement, we pledge our continued commitment to protecting the information you provide us. We regularly examine our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your personal information made in this Privacy Policy statement.
We may change or supplement this Privacy Policy from time to time. We may also undergo a change of ownership.
If any proposed change is unacceptable to you, you may request that we remove your personal information from our records, as described above.